New Frame customer here.
Other than the terrible HDR issues others are reporting (dark, unwatchable picture), I am having audio delay (lip sync) issues where the video is ahead of the sound when playing a Dolby Digital track from an external source.
Set up:
TV: The Frame 43 (2020) with One Connect Box (OCB)
Soundbar: Sonos Beam (connected via eARC port on OCB)
External HDMI source: Virgin Media/Liberty Media V6 box (connected to HDMI 1 on OCB)
Issue/Troubleshooting:
- Watching a channel on the Virgin Media box with a Dolby Digital track;
- Video on the screen is around 40/60ms ahead of the audio (this cannot be compensated for on any settings);
- Change audio output on the Virgin Media box to PCM - no delay, perfect synchronization.
- Plug Virgin Media Box optical out directly into the Sonos Beam and play Dolby Digital - no delay, perfect synchronization.
- Watch content with a Dolby Digital track on one of the build in apps on Tizen OS - no delay, perfect synchronization.
It appears there is something happening when processing the Dolby Digital signal when sent via an external source to the One Connet Box.
Is anyone else experiencing this? Any thoughts on how to resolve? I don't want to watch content in PCM if I can avoid it!
