Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Strange picture problem with just one YouTube video when viewing on my QLED Samsung TV

(Topic created on: 18-04-2023 11:45 PM)
931 Views
Pete Jake
Apprentice
Options

Need help guys ! When watching this Chuck Norris interview YouTube video (uploaded in 1080p. on the official Conan O'Brien YouTube channel) I am experiencing problems with a strange picture disturbance on my QLED Samsung TV - which is not a problem at all when watching on other devices (my MacBook in the same network - even when running it on both devices at the same time). I am also noticing when viewing this video in 720p and lower quality the problem is not there (it only occurs in 1080p)... Other YouTube videos in 1080p and higher res. up to 4K60Hz on other YouTube channel are not a problem on my TV - but  so far I have noticed all the 1080p. videos on this particular YouTube channel causes this problem.... 

(Here is a direct link to the Chuck Norris video [in 1080p] I am experiencing problem with on my Samsung QLED TV: https://www.youtube.com/watch?v=SE2ZrK7A4TI)

Here is the problem I recorded and uploaded on YouTube:

3 REPLIES 3
DannyT
Moderator
Moderator
Options

Hey @Pete Jake

Does this happen when watching other sources? Make sure that both the TV and the YouTube app are completely up to date. Check out this guide: https://www.samsung.com/uk/support/tv-audio-video/how-to-install-software-and-app-updates-automatica...


Welcome to the Community!

0 Likes
Pete Jake
Apprentice
Options

Hello @DannyT thanks for your reply mate !

That is why it is so weird: as 1080p, 1080p60Hz and higher up to 4K60Hz videos on other YouTube channel does not have this problem at all. Both my YouTube app (web_20230411_03_EX00) and TV are updated (it is inactive on the "software update" - and the Samsung TV software version I have is 1334.0). I have tested the HBO Max app. and watched a HD (1080p) movie and TV-series, which does not have this issue at all.

By the way, what is interesting is that even in the TV's own internet browser the same picture disturbance occurs when watching the same Chuck Norris interview video at the official Conan O'Brien YouTube channel in 1080p. and while other videos on other YouTube channels in 1080p and higher are no problem at all.... Last time there was a problem with the YouTube app with the constant buffering after the Samsung TV update, everything worked flawlessly in the internet browser of the TV, but in this case it is the same problem.

0 Likes
Pete Jake
Apprentice
Options

@DannyT could you inquire with the other TV specialists and experts in your Samsung team about this very strange problem ? I am not sure if YouTube stores the original uploaded sources in different codex and file types.... Maybe it is the 2018 and older Samsung TV OS (operating system) as I have noticed the newer TVs have another numbering... By the way, this is the infamous Q900RA 8K flagship TV from 2018. A friend of mine have the same TV and is experiencing the same exact problem.

Your help is greatly appreciated mate.

0 Likes