I have just bought a Samsung QE50QN90AATXXU and I'm trying to set up the remote but it won't work on my Virgin media TiVo box.
The Virgin box is a DCX960/KK0B/N215/1000
The remote just won't recognise it at all. I've tried doing the manual setup and searching by model number but I cannot find a way to make it work. It does not change channel, pause or anything else. The only thing that works is volume but that is connected to a Sonos beam through eARC.
Can anyone help? It's embarrassing that brand new and expensive tech is so bad at connecting together.
Thanks for the reply lahoof, frustrating but at least I know I'm not alone! Let's hope Virgin / Samsung get this sorted at some point soon.
I have an old universal remote so I'll try to set that up in the meantime but unlikely it will give all the functionality needed