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Samsung ue49ku6470 & Disney + app issue

(Topic created on: 2 weeks ago)
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Ashley Hopkin
Apprentice
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Hi, My tv model number is ue49ku6470, Disney plus worked fine for months now throwing an error and can’t use it, only fix is to reset tv to factory settings every time I want to use it, the app then loads fine. But when I go to use it again it throw an error “something went wrong” and have to reset the tv to factory settings again. All other apps are working fine? Seems to be an issue with Samsung tv’s and Disney plus? Any help would be great, thanks. #disney+ #samsungappissue

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3 REPLIES 3
JAMES4578
Samsung Members Star ★★
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Hi @Ashley Hopkin  Disney Plus is listed as being compatible with most 2016 TV's and newer models.  However as it worked before should be fine. https://help.disneyplus.com/en-GB/article/disneyplus-samsung-tv  Error codes can be caused by unstable internet connections, a more long lasting fix may be achieved by rebooting both the Tv and router (via unplugging).  Leave it for 30 seconds and then reconnect.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


Ashley Hopkin
Apprentice
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Hi James thanks for the reply, I’ve tried this but it didn’t work, my only solution to get this working is to reset the “reset smart hub” under self diagnostics? I can then open the app and all works fine? My internet connection is stable enough to run other apps and also Disney plus in other rooms with LG TV’s, the issue only arises with the Samsung tv ue49ku6470. This was strange as it worked for months previously? 

Any help would be greatly appreciated. Thanks. 

Ashley Hopkin
Apprentice
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Still having to reset smart hub to get Disney + working, anyone else having this issue? 

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