I'm having the same issue with my Samsung 55Q85, popping noises when using my blu-ray player (or DVD player). I'm currently using a Sony 4K (X700) player, but it also did it with my Samsung Blu-ray player. Can't believe this is a HDMI compatibility issue (as its also present with SAMSUNG HDMI devices). I replaced the cables, but its still comes back.
@Samsung - What can be done about this issue?, TV's need to be used with HDMI device!!
I have the 75" samsung Q90R and it has the same issue while connected to a Samsung sound bar... this in combination with the fact i absolutely cannot disable smooth motion (even on game mode!) makes me think the TV is just bug ridden unusable rubbish... my ES9000 previously was amazing.
Same problem here on my PS4. Did a reset of the HDMI ports with the help of support and also a reset, the popping stopped only until i turned off and on my tv.
If I change audio format on my PS4 from PCM to DTS or Dolby Digital it works flawlessly.
So weird and so sad that the support doesn't have a solution for this *****ty problem.
Hi, I have exactly the same issue with this model of TV (but the 55 inch version) with sound that pops and drops for micro periods ,almost a stutter. It happens sometimes when switching around between devices but once it starts it applies to any device connected via the one connect box. I have replaced all HDMI connections with the latest quality short length cables , tried many different configuration settings but to no avail. The only way I have found to stop it once started is to power cycle the TV and that isn't 100% sure to fix it. Sometimes it takes a few power cycles to stop. You can hear the fault most clearly as a clicking noise when increasing or decreasing the volume. It makes no difference if sound is via the in built speaker or sound bar set up. I have tried both. Off air or off internet sources do not have this issue, it's only via HDMI. Since it applies to multiple devices, it's also not an external device fault. It must be related to either the one connect box, or the Interfacing for HDMI within the TV itself. Perhaps firmware, but also could be hardware. It looks as if this type of fault is common amongst Samsung TV's and could be an inherent design flaw. Samsung need to get a grip with this one, as there will be more and more disgruntled owners out there and the returns rate will grow. If anyone has found any solid way to consistently reproduce or stop the problem, there will be many of us keen to hear your experiences. I am extremely disappointed having spent a good amount on a TV upgrade to now being plagued with these sound issues which were very unexpected. Shame on you Samsung for releasing a troubled product and being slow off the mark to find a fix.
I have exactly the same issue, very disappointing having spent a large amount of money on the TV that has at least 2 bugs that I’m aware of, 1. Popping sounds when external devices are connected and 2. Lip-sync issues. First I have ever owned Samsung TV and it will be the last sorry to say.
It's related to the aerial or at least it was in our case. Quick fix for PS4 but doesn't work with Now Tv and other external devices. Unplugged the aerial (whilst watching via internet) and no popping noise. Plugged the aerial back in, its back. Apparently there's some sort of box in addition to the one connect that stops the signal interfering... not happy about buying anything else though after spending so much on the tv and sound accessories... Don't waste time buying and trying new hdmi cables!!!!
Like literally a separate freesat box in addition to the one connect 😞 although that side isn't tried and tested yet... fortunately we stream nearly everything so just removing the aerial while watching on external devices is a temp fix
My audio popping is caused by the aerial also... i noticed some similar issues had been caused by the signal being too strong so i bought an adjustable attenuator... but it made no difference.
So far i have tried, firmware updates, ruled out soundbar (issue happens through tv speaker also), tried resetting the tv, changed hdmi cables, changed audio input format and finally tried the attenuator. only thing that fixes it is removing the Aerial cable. Next step for me is to buy a portable aerial as a test.