Just looking at the message trail this is a significant issue. I too have the problem with sound. What is less clear is what really works? Could Samsung please come off the fence and please give customers some guidance or reassurance?
Hi, in my case setting the tv aerial channel to an SD transmission channel and not an HD channel before switching to any other HDMI port is a 100% workaround. this eliminates the popping noise completely. I can recreate the problem easily by doing the opposite and setting the TV to an HD channel. It's a weird problem but at least there is this solution. Give it a try and post the results.
same issues, brand new 55", I thought it was just me hearing things but no, it is the tv, really expensive too.
it happens with You view box a normal tv programmes and with sound bar and through in built tv speaker
I have only just set the huge beast up, grrrr.
So samsung know about this issue?
I'm angry with them for wasting my time.
I'll call Richer sounds tomorrow and see whats to do, do I go for another samsung?
Do I look for a different tv?
Took me long enough to select this one !!!
Well I'm good at reviews and I shall be highlighting this issue and whatever is done to resolve it.
My tv also has this issue only had it 2 days. It's the 80R 65" model. Just tested and the aerial is the culprit so hopefully can be fixed with a software update. This is my first Samsung and for the money I didn't expect something like this.
It's been over a year now since release with no sign of a fix. The 2020 models have now been released so expect software updates on our models to slow down as priorities shift. Sadly I think we will have to make do with making sure you are viewing a non HD channel before you switch to a HDMI source. That always solves the issue.
Thanks for all your input and suggestions guys.
Whilst it's reassuring that I'm not alone in this fault, it's disappointing that there's no reasonable solution and also no input from Samsung.
I never received a call from the Samsung technical team despite follow up calls. I've also registered a complaint online which samsung have also unsurprisingly not responded to. We're not talking cheap tech here, but sounds like there's a good few of us who won't be buying Samsung products again anytime
Two main things wrong with the 2019 TVs, sync and the popping sound issues and Samsung don't give a ***** because it's not publisize apart from inside the community.
If it get heavily publisize out the community like on TV etc them something might get done but for now nothing will get fix.
So glad to find this thread, I've been searching since last November on a cause for this with both Xbox one and Nintendo switch. Tried multiple hdmi's including high speed ones with no luck and getting really annoyed we spent so much on our Q67 model for it to be problematic even after one replacement 2 weeks after first purchasing.
will definitely give the job HD channel thing a shot. Might report the issue to Samsung along with this thread too so they have another person reporting the same. If enough official reports are made surely they have to do something about it?
Samsung must be fully aware of this issue, but they have chosen to do nothing. I will admit, the next tv I get will more than likely be a different brand and I say that having bought at least 7 samsung TVs over the years (Switched from sony, but I think I might go back to sony or lg). To solve this issue I bought a new external amplifier and run all my hdmi devices through it. So no clicking on the sound! But a bit of an expensive solution.
hi, i recieved 55q85r from richersounds 2 days ago(saturday), i noticed the problem more or less straight away, i rang them on sunday and they agreed to send a replacement tv out to me on the condition if the replacement had the same issue i would be refunded my payment.