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Original topic:

Samsung Account on Samsung Smart TV?

(Topic created on: 04-05-2017 04:38 PM)
GinaT
First Poster
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TV

I have been trying to set up an account on my Samsung Smart TV but the option on the Smart Hub menu is greyed out.   How do I overcome this to enable me to set up the account?   Any help most gratefully accepted

 

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2 REPLIES 2
ChrisM
Moderator
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TV

Hi @GinaT.

 

What's the model code of the TV? Is your internet connection set up?

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goddess1
First Poster
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TV

This is an older post, but for anyone having issues and has not found a solution. I called Samsung support and this is what they had me do.

 

Unplug everything (yes, everything) from the TV, even the network. Go to settings and locate Reset SmartHub. Reset Smarthub. Let it finish the reset. Then below that is another Reset. Select that  and let TV reboot. when it comes back up it should start the setup as if it were a new TV. Go through it step by step. Make sure to agree to all of the terms and policy when you get to it. Connect the cable box if you have one. Connect the network  when it asks for it. Keep stepping through the step up until you get to the end. When you finish, you should be able to operate the functions as you did before.

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