Samsung 2020 TV Tidal App Issue

[Obsydian]

The app installs fine, I login in using the code on my mobile, thereafter it all works fine, but when I close the app, turn the TV off, the app starts fine but nothing plays, the play icons circle just keeps spinning.

Tried numerous logout, uninstall, reinstall and the same issue.

Only solution is to install, login to the app each time !!!!

[Juanmathenoose]

Hi. Same problem. Any suggestions?

[Spatchelor]

Yeah same issue on both my q80t & ru8000. 

I have tried the full reinstall and changing between wifi and ethernet but nothing works.

I have contacted tidal, but they were pretty hopeless. They just claimed it's know issue and they are working on it.🤷

Appears deezer may have the same problem as too, and from what I understand samsung primarily develops the app for them.

Pretty much ready to dump my subs for both services and hang out for the other services to supply FLAC and atmos. 

[digilogman]

Same here. Any updates? 

[wotto]

I found that if you start the Samsung Tidal app and try to play a video first it does not work and the icon just spins for ever.  But if you start and play just music  first and then play a video it works fine.   It is definitely a bug in the Tidal app as it happens on 2 newish Samsung TVs that I have used.

[Juanmathenoose]

thanks so much!! finally a solution, it worked perfectly!
cant belive that samsung doesent fix it.

[Obsydian]

Yes I always play an audio only track first, only until it starts and then swap to videos, shame Samsung TV Tidal app does not support Dolby Atmos

[Aidenpearce]

1st March 2022. Using Samsung Q60T. Still Tidal app videos not working the bug is not solved what the hell is going with samsung idk they don’t support dolby atmos and master quality audio on tidal. Did anyone else find any solution?

[Frisbee22]

You made my day

[Obsydian]

Best to play an audio track first, then a video, I've just got used to the workaround