4 weeks ago
4 weeks ago - last edited 4 weeks ago
Hi @dunk677 Have you checked that you have the same problem on all sources, check cables are secure. Firstly trying holding the Power Button in on the Remote for around 5 seconds until Tv reboots , press Home Button and see if you can access Menu. If no success unplug from the mains for a minute and if does not work try a bit longer.Some other troubleshooting here , One connect Box may need to be disconnected and HDMI cables checked. https://www.samsung.com/us/support/troubleshooting/TSG01109749/
However if no resolution best to contact Samsung Support for advice, an inspection may be required. https://www.samsung.com/uk/support/
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
4 weeks ago
4 weeks ago