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Q60T TV won't recognise Sky Q Box

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First Poster

Hi

Wonder if anyone has had the same problem as me and can help.

 

I've just bought a new Q60T TV to replace a previous Samsung unit.  However, on initial set up it would not find a signal from our Sky Q box.  It picked up the PS4 and BluRay players without problems.  I tried switching the HDMI ports and the same problem - it could detect the Playstation and BluRay in their new locations but said there was no signal on the other HDMI port.

 

The sky box is working fine, you can see from the lights on the front that it is alive.

 

I've tried switching everything off and on again, I've unplugged everything except the Sky Q box.

 

There is nothing weird about the set up.  We use a Sonos surround system but this is powered via the optic cable directly from the TV.

 

Any help welcome.  It isn't much use without the Sky Q box.

 

Thanks!

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Apprentice
unplug all hdmi and connect the sky q box only to start off

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Apprentice
unplug all hdmi and connect the sky q box only to start off

View solution in original post

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First Poster

Thank you for taking the time to reply.  It is all working well now.  I think I have to chalk this one up to user error 😞

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