One Connect Box Mini

[JChak]

I have a Samsung MU8000 55" series with a One Connect Mini box.  I can't get the TV to respond to anything other than power functions.  It's stuck on the One Connect screen and won't do anything.  Visibly I can't see anything wrong with the One Connect box or cable.  I've tried all HDMI ports and can't get anything to work.  Does this mean the box/cable is bad?  A bit frustrating that the replacement part is so expensive and the TV is now useless without it.  

[Obsydian]

Hi and welcome, is the TV new, it does sound like the OC cable could be an issue, is it seated correctly, I have the BIG One Connect and used to find it had to be seated correctly, otherwise I had endless, connected, disconnected alerts, drove me nuts.

[JChak]

Thank you for replying. Unfortunately I still cannot find root cause. I even went as far as buying a replacement box and cable.  Still the same error screen shows and I can’t navigate outside of it.  Would be nice if Samsung made this more user friendly.  If the box is bad it seems the TV is useless.  Very disappointed. 

[Egalofresh]

Please am having same issues with my Samsung TV I need help 

[Egalofresh]

I have a Samsung MU8000 55" series with a One Connect Mini box.  I can't get the TV to respond to anything other than power functions.  It's stuck on the One Connect screen and won't do anything.  Visibly I can't see anything wrong with the One Connect box or cable.  I've tried all HDMI ports and can't get anything to work.  Does this mean the box/cable is bad?  A bit frustrating that the replacement part is so expensive and the TV is now useless without it.  

[Marion32]

One of my cats was sick on mine never since it’s not worked does anyone have a solution