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Message on Smart TV

(Topic created on: 06-09-2017 07:57 AM)
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TonyR
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Why has my smart TV started giving the message when I go the internet that "there is a problem with this website's security certificate"? I have tried doing a factory reset and altering the clock all to no avail. Can some one please tell me how to stop this happening?

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15 REPLIES 15
dcol
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The reason the Smart TV's do not work with some https sites is because they do not know the certificate provider. The only one I know that works is Digicert. Some other may also work, but that is the only one I am sure of.

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rict1t2t3
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I bought a SAMSUNG 85"95B TV and I'm watching it well, but there's one problem.I installed it last Wednesday and I've been watching it for about 10 days now.I think there is a problem with the TV receiver.When I turn off the TV and turn it on again the next day, the screen is not displayed. So, when I take out the receiver power cord and plug it back in, the screen is coming out.Is this a receiver problem?

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rict1t2t3
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Samsung Neo QLED New model QN85QN95BFXZA

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fattystar
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Hello, did you already get to fix this? Because we have the same problem right now and I don't know what to do, does yours got fix?

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neakmenter
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Always the first thing to check is the date and time (and timezone) settings on the TV. Next, if possible, try connecting via a different ISP to see if the problem is at that level (maybe try wifi hotspot on your phone - obviously don't do too much watching unless your on an unlimited data contract!).

Sometimes "DNS" is the issue. You may be able to set a custom DNS in the internet/network settings on your TV. A consistent DNS provider to use can be Google's own at 8.8.8.8 and 8.8.4.4 (for IPv4).

Good luck!

 

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JonBryce
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Just getting in on this action.  Issue came up on my Samsung smart TV, but just for YouTube.  And overnight, after years of no problems.  

Not sure what caused it (no logs, so I can't see if an update happened...) but my ISP helped out: another person commented here on the DNS change.  The guy at NOW Internet did that. rebooted my router remotely ... and I was up.  Had to re-sign into Youtube, of course.   (I"d already done a few re-installs, etc so no problem there).  

I didn't even bother contacting Samsung - their Customer support is appalling.  

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