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Live tv apps not working on S90C

(Topic created on: a week ago)
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Close59956
Apprentice
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First my sling app quit working, then I tried a free trial of YouTube tv and that doesn’t work either. I’ve tried everything uninstalling/reinstalling, resetting smart hub, restarting router, etc etc. nothing has worked, this just started a few days ago, when I started a thread earlier the moderator closed it saying. The problem had a solution when it does not!!! 

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JAMES4578
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Do you have the latest firmware which can be checked on the Samsung support site , seems you are a Us customer though.

Ideas include the following:

switching off Tv for a minute, a soft Reset (pressing and holding power button on Smart Remote for around 5 seconds until Tv restarts )  Another possible solution is to change the DNS settings. Go to Network-Network Settings-DNS Settings. Change from Automatic to to 8.8.8.8 or 8.8.4.4. (Google servers) or 208.67.222.222 or 208.67.220.220 (Open DNS)
Some information here https://thevpn.guru/configure-samsung-smart-tv-dns/

Noticed also something similar on the Us community for further guidance,   guidance https://us.community.samsung.com/t5/QLED-and-The-Frame-TVs/Disney-and-Hulu-will-not-work/m-p/2747569...

you may need to reach out to the services concerned though.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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Apprentice
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I will give that a try, will I have to change the DNS settings all back if it doesn’t work? 

JAMES4578
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There are also other public DNS Servers you can try https://www.lifewire.com/free-and-public-dns-servers-2626062

If does not work yes can change back to Automatic bit the likelihood in that scenario is that it will not make much difference and it is another issue.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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Apprentice
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This is definitely a Samsung issue because it’s not just one app it’s multiple apps. For me it’s anything that has live tv and only the “cable” channels that I pay for, the locals on sling and YouTube tv stream fine as do all of my other streaming apps  that aren’t live. My tv is only 18 mos old and out of warranty so

im basically screwed. Should have stuck with Sony!!!!

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