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Original topic:

Light Bleed

(Topic created on: 01-05-2022 10:24 PM)
siewalsh
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4A9B6B5A-1609-4A91-9C5F-BEE2E38830B7.jpeg

 I bought this TV in November and had a little light bleed and got worse over the next couple months , i then finally got Samsung to send out an engineer to fit a new screen and the issue remains on the new screen & now the engineer coming again this Thursday with another screen to try again but i really feel i need a replacement tv as this tv is only a few months old and is unwatchable.

i have always bought samsung and hve 3 samsung tvs in my house with no issues so i dont believe this is the samsung standard.

£700 75in Tv and i cant even watch it .

contcted VERY as that was where i got it and they said its down to Samsung to replace.

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3 REPLIES 3
JAMES4578
Samsung Maker ★
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Hi @siewalsh The first port of call is the retailer and within the first six months after purchase the onus is on them to prove that the product was satisfactory.  Under the consumer rights act they are obliged to repair or offer a refund.   Consumer Rights 

Anyway can you report if the engineer is able to resolve it.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 4.0,Android 12 Official Version.

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siewalsh
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Engineer coming tomorrow so i will report back as soon as he has been.

thank you

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siewalsh
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Engineer came out and fitted my 3rd screen today and the issue is exactly the same, the engineer has put it through as faulty to samsung and have to wait and see the reply from Samsung, so i am still without a Tv and not happy.

Also noticed this model uses LG screen wich i feel should have been in the description when buying a Samsung tv and the fact its the first samsung tv av had issues with speaks volumes.

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