09-12-2019 06:00 PM
iplayer started asking for a TV software update about an hour ago on both our Samsung TV's, one 22" and one 48". both are on version 2900 and both say there are no updates available. Presumably something has changed in iplayer but since the BBC expects the manufacturers to support it only Samsubng can fix it. Is there a fix coming for this as we use iplayer a lot.
Thanks
Peter
Solved! Go to Solution.
12-12-2019 10:29 AM
Same problem here, tv set id UE40H6400AK update status 2900. Has Samsung given a real reason for this ???
12-12-2019 10:42 AM
Just reading some of the technical blogs online, it appears that Sumsung and BBC have had a falling out - I think about Samsung not supporting Apple (?) - which means they have not beein issuing the details needed for updates.
12-12-2019 01:38 PM
Is there a way to remove the latest update (2900) to the previous package and if so would that bypass this current problem ?
12-12-2019 02:32 PM - last edited 12-12-2019 02:47 PM
UE32H5500AK.
Update from my posts of Tuesday (10 Dec 19).
My Now TV Stick arived and (after a bit of set up and sign in), I now have access to iPlayer!!
That is despite the compatibiity list saying that the Now TV Stick would not work with my model of TV, so I am now very pleased that I took a gamble with £15 for the stick, direct from Now TV.
During the setup, I had to sign into my NowTV account and resist the heavy hints to sign up for a Pass (Sport Pass, Entertainment Pass, etc.) and then into my BBC account.
I would still prefer that Samsung sort the original problem, so that I don't have to use a separate remote for the Now TV Stick, but at least I now have access to iPlayer!
Edited for typo.
12-12-2019 03:52 PM
Hi all,
Updated official TV Support page link that has a little more info/clarification on the BBC iPlayer issue here: https://www.samsung.com/uk/support/tv-audio-video/bbc-iplayer-software-update/
12-12-2019 05:09 PM
12-12-2019 05:22 PM
It worked (without the reset!). Still shows 2900 as the software.
12-12-2019 05:26 PM
UE32H5500AK
I followed the instructions to update the Smart Hub... ...and it worked! THANK YOU!!
Software is still on Version 2900.
12-12-2019 05:28 PM
AndrewL's solution works for my UE22H5600AKXXU - thanks!
12-12-2019 05:31 PM