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Frame 55 2022 - chirping/bleeping noise

(Topic created on: 12-12-2022 01:05 PM)
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Andrew Dean
Explorer
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Hello

I am hearing a chirping/beeping noise from bottom right hand side of TV. It’s quiet and intermittent but very annoying. 

The Samsung technical team have been informed and they’re monitoring the situation. 

But I wanted to see if others have experienced the issue and have managed to sort it. 

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88 REPLIES 88
hearnshaw86
Student
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Had whole screen replaced yesterday and was quiet for a good 30 mins or so. The dreaded beep has since returned, not quite as load or as annoying yet but still not what you want for an expensive TV! Will be back on the phone to Samsung tomorrow. 

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Kpc11
Apprentice
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That’s aggravating. With what seems like no way to repair this.  Even had the “receiver” fixed which seemed promising initially. This TV will 100% be the last Samsung product I ever purchase. 

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Synthetic1
Apprentice
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I've never been treated they way Samsung has treated me by any other company. They sold us defective products and when we ask for replacements or refunds, they are essentially telling us to go ***** ourselves, and I for one am not going to let them get away with it. 

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hearnshaw86
Student
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Another update for those who want it - I was possibly a bit trigger happy with previous response. Since screen was replaced the chirping is minimal and quiet. Can only be heard when speakers are muted and ear next to receiver. I am not confident that it will remain this way but I’m satisfied in the mean time. 

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Keleesusan
Apprentice
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Yeah...mine seems to be getting louder again. I'm sick of dealing with it to be honest. 

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hearnshaw86
Student
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Bleeping is now back to full strength. Really disappointed with the whole thing, especially their customer service.

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Keleesusan
Apprentice
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Mine is too. I have not called back yet, I need a few days off from the issue LOL. It is 100% that power button/blue tooth piece though. I am going to keep fighting it in hopes they find a fix. 

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hearnshaw86
Student
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I’m in completely the same boat. The whole process is such a pain! Wonder if it was just our batch? Seems to be most of the issues are with TVs that were bought around World Cup time! 

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hearnshaw86
Student
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Just took the plunge and called - my issue has been escalated to the triage department who will call tomorrow - if they cannot solve the issue then they will send a replacement. 

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Andrew Dean
Explorer
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Sorry to hear that your issues are continuing. 

I created this post back in December and at the time there wasn’t much in the way of complaints about the issue (other than a single post on the US site) which leads me to suspect it’s an issue with a particular batch of Frames. 

My issue was only resolved by the complete replacement of my TV which I received at the beginning of the year and it has been fine ever since. I suspect this is the best way to resolve the issue (assuming they don’t send one from the dodgy batch). 

BTW, I am UK based and initiated the replacement request within a week of receipt. My initial phone calls with the tech team put me off from escalating the issue through them and so I relied on my rights for a no quibble replacement. 

good luck and don’t settle for a dodgy TV. Give them hell and hold them to account. In this post you have an audit trail of a lot of people experiencing the same issue to back you up.