@JoseyWales: I'm sorry to hear that you have experienced this issue. If there is physical damage to the TV then please reach out to one of our Support Centres to arrange for an engineer to inspect and repair the device. To find your nearest one please follow the link below, select 'TV & AV > Television' and enter your post code. Alternatively, please reach out to our Help desk on 0333 000 0333, where an advisor will be able to look into this further for you.
