Disney + app requesting to register your device

[Louisep784]

We have had Disney + app on our Samsung TV without any issue for months. This morning it takes us to a black screen 

 requiring us to register our device but it doesn't direct us anywhere and it seems to be a previously resolved issue from 2020. 

[UNKNOWNUSERNAME]

Hi, could you try resetting your TV or deleting the app (if you can)

[Louisep784]

We have tried both, but unfortunately it hasn't worked.