Cannot adjust picture size to "Custom" on UA49MU6100 TV

[karmablues]

Hi.

I have the 49 inch Samsung UHD TV MU6100 series 6 (UA49MU6100).

I connect my laptop to the TV using HDMI.  When I use vdo streaming services on the laptop, I don't like the black bars that appear along the top and bottom of some movies and will usually get rid of them by adjusting the picture size on the TV such as using the zoom function in the case of my old Samsung LCD TV.  For the current UHD TV model that I just bought, I should be able to do the same thing by setting the picture size to "Custom" and then that will allow me to stretch the vdo to fill out the black bars using the TV's remote control.

However, whether I press the P.SIZE button on the remote control or access the picture size settings through the settings menu button, I am only able to choose either "16.9 standard" or "4:3".  The option to choose "Custom" doesn't appear at all.

I have read the TV's user manual which is available at: http://downloadcenter.samsung.com/content/UM/201801/20180123105059723/ENG_KTMDVBADL-3.1.2_171206.0.p...

At page 116 of the manual, the info indicates that the picture size "Custom" is available for all types of input signals, including HDMI which is what I use to connect the laptop to the TV.

Does anyone know what the problem could be?

Thank you!

[JAMES4578]

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@karmablueswrote:

Hi.

I have the 49 inch Samsung UHD TV MU6100 series 6 (UA49MU6100).

I connect my laptop to the TV using HDMI.  When I use vdo streaming services on the laptop, I don't like the black bars that appear along the top and bottom of some movies and will usually get rid of them by adjusting the picture size on the TV such as using the zoom function in the case of my old Samsung LCD TV.  For the current UHD TV model that I just bought, I should be able to do the same thing by setting the picture size to "Custom" and then that will allow me to stretch the vdo to fill out the black bars using the TV's remote control.

However, whether I press the P.SIZE button on the remote control or access the picture size settings through the settings menu button, I am only able to choose either "16.9 standard" or "4:3".  The option to choose "Custom" doesn't appear at all.

I have read the TV's user manual which is available at: http://downloadcenter.samsung.com/content/UM/201801/20180123105059723/ENG_KTMDVBADL-3.1.2_171206.0.p...

At page 116 of the manual, the info indicates that the picture size "Custom" is available for all types of input signals, including HDMI which is what I use to connect the laptop to the TV.

Does anyone know what the problem could be?

Thank you!

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Hi @karmablues,  Zoom is not available via the TV apps , however should work for the HDMi connections for  HD content.  However there can be an issue with UHD output  on many sets.  I would ensure that Fit to Screen is set to on and whilst following might seem obvvious ,just checking to make sure. I have the MU6400 and think 6100 operates much the same, when you select  picture size settings 16:9 standard zoom and position is  greyed out.  However by selecting picture size again in that menu there the custom option appears,when selecting that you are then able to zoom and position. I am getting  this though via Satellite Box and DVD. 

If procedure already been followed or you still can't get custom setting  on at least HD all I can suggest is factory reset or possibly trying another port.  Might also be idea to see if changing resolution on laptop makes difference.

[ceefour]

Hi @JAMES4578, can you help me test 1440p and 1600p resolution on your MU6400 ?

Can you check by using a custom resolution. For example, in Intel (or NVIDIA) UHD Settings you’ll enter:

• 2560x1440, 60 Hz, CVT-RB.
• 2848x1600, 60 Hz, CVT-RB.

The reason why I’m asking this is because my laptop doesn’t support HDMI 2.0, so I’m stuck with HDMI 1.4. I’m interested with Samsung 40MU6100 however if it doesn’t support these resolutions, that means I will be stuck with only 1080p @ 60 Hz or 4K @ 30 Hz which is not good.

Thank you in advance.

[RKShukla]

Whether you will be able to adjust picture size on your Smart TV or not depends on different factors.

Read this guide: https://technastic.com/samsung-tv-picture-size-settings-not-available/