Can I just disable the Smart Remote?

[jje]

I have a  Samsung UE43RU7400 (2019) HDR 4K Ultra HD Smart TV, and I am very happy with it. I never use the Smart Remote (just the regular one), but the TV keeps saying it can't connect to the Smart Remote and I have to wait for the prompt to disappear before I can get on with watching. I don't want to use the Smart Remote, so I took the batteries out of it. The TV still prompts me about the missing remote. I can't see a setting that disables it.

Does anyone know how I can just permanently disable the Smart Remote and get rid of these annoying prompts? Thanks

[Zippy66]

Same problem Q65T.

[Fothy]

Bit late to this but the following works -

Factory Reset

Samsung remotes from 2016 onwards have a factory reset process that differs from the pairing process.

1. Press and hold the {Return/Back} button and the button to the top right of the jog wheel.

Keep them held until the led on the remote stops flashing.

[Lydteeb]

Same issue here. Going crazy!!!

[Renovator]

Same here. Rubbish

[Flamingo2]

My QE55Q7FNA is going in the bin if I can't get rid of this message. Never going to buy another Samsung TV again. 

[eightdip]

Aware this thread is a few years old but I've just found the solution on a random youtube video: 

Turn the TV off, on the remote press the following buttons once in this order - Mute - Volume Down - Channel Down - Mute

Your TV will come on after pressing channel down but it worked a charm for me on a QN95B, hopefully this helps others

[Members_6oFWr8x]

awesome!  appears to have worked on a Q60   aswell.      ill see if it returns over the next few days..

[Fothy]

This did work but came back after it came out if standby the next day but I'll keep trying it. Definitely closest I've gotten so far. 

[Members_6oFWr8x]

yeh me too...    after a day or so its come back and still asks