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Can I just disable the Smart Remote?

(Topic created on: 12-04-2020 05:49 PM)
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jje
Student
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I have a  Samsung UE43RU7400 (2019) HDR 4K Ultra HD Smart TV, and I am very happy with it. I never use the Smart Remote (just the regular one), but the TV keeps saying it can't connect to the Smart Remote and I have to wait for the prompt to disappear before I can get on with watching. I don't want to use the Smart Remote, so I took the batteries out of it. The TV still prompts me about the missing remote. I can't see a setting that disables it.

 

Does anyone know how I can just permanently disable the Smart Remote and get rid of these annoying prompts? Thanks

18 REPLIES 18
Zippy66
First Poster
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Same problem Q65T.
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Fothy
Student
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Bit late to this but the following works -

Factory Reset

Samsung remotes from 2016 onwards have a factory reset process that differs from the pairing process.

  1. Press and hold the {Return/Back} button and the button to the top right of the jog wheel.

Keep them held until the led on the remote stops flashing.

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Lydteeb
First Poster
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Same issue here. Going crazy!!!
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Renovator
First Poster
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Same here. Rubbish
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Flamingo2
First Poster
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My QE55Q7FNA is going in the bin if I can't get rid of this message. Never going to buy another Samsung TV again. 

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eightdip
Apprentice
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Aware this thread is a few years old but I've just found the solution on a random youtube video: 

Turn the TV off, on the remote press the following buttons once in this order - Mute - Volume Down - Channel Down - Mute

Your TV will come on after pressing channel down but it worked a charm for me on a QN95B, hopefully this helps others

Members_6oFWr8x
Student
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awesome!  appears to have worked on a Q60   aswell.      ill see if it returns over the next few days..

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Fothy
Student
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This did work but came back after it came out if standby the next day but I'll keep trying it. Definitely closest I've gotten so far. 

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Members_6oFWr8x
Student
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yeh me too...    after a day or so its come back and still asks

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