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Can anyone help with a shadow on my screen?

(Topic created on: 10-10-2020 08:23 AM)
1254 Views

I have this problem too

TVShadow
First Poster
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PHOTO_20201010_081552.jpg

can anyone advise on how I might be able to fix this?

Thanks in advance. 

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4 REPLIES 4
kelix
Journeyman
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proper boned. call Samsung. 

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Aklima
Big Cheese
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Hi,
if you have warranty you can exchange it.
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Alpha07
Voyager
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Unfortunately I do not have umbrakinesis, and you don't either, so don't attempt to follow some tutorial online to fix it if you're still under warranty.
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AndrewL
Moderator
Moderator
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@TVShadow: Sorry to hear that you're experiencing this issue. Can you try unplugging the TV at the wall for around 30 seconds, then plugging it back in to see if the issue persists? If it does, can you check to see if the shadowing is present on all channels and sources. Please can you also head to Settings > Support > Self Diagnosis > Picture Test to see if the issue is still present in the test images, or if any 'Failed' messages appear in the summary at the end. If it does then please reach out to our AV Team on 0333 000 0333, or via Live Chat by following the link below, where an advisor will be able to assist you further, and arrange any necessary repairs. 

 

https://www.samsung.com/uk/support/contact/

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