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Blue screen when changing from Playstation to Sky Q

(Topic created on: 09-05-2020 11:07 AM)
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PaulMarlow
Student
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Hello

 

I have just purchased a Q85 65" 

I am experiencing a problem where once I have finished playing on the playstation and change the source back to Sky I get a default blue screen. I can hear the programme but no visuals.

I have also experienced it the other way round when changing from Sky to Playstation. Eg. Hear the PS4pro but no picture. When I go into the  source connection guide I can see the playstation screen and troubleshoot and complete the process still no image on the main screen just the blue.

 

The only way I can resolve the issue is cutting the power to the one connect box and restarting.

 

I am sure it's something simple but it's taking the gloss off what is a fantastic TV.

 

Any ideas / help would be appreciated.

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