Black screen SAMSUNG QE55Q700TATXXU 55" Smart 8K HDR QLED TV

[AlHants]

Whilst watching my 8-month old TV last night, the screen suddenly went black and hasn't come back since. The audio is still there. It doesn't matter what input I try - even unplugged all the inputs- still no picture just audio.  Any ideas anyone?

UPDATE: Jan 2022. Why oh why did I trust Samsung? This TV model is obviously faulty and yet they persist in fobbing off with promises of repairs that last a few months before recurring.

I should have taken notice of alarm bells after the first purchase was returned to Curry's after just a few days - as it kept switching itself off. It was replaced with the same model ; this one lasted six months. In June 2021, I reported the SAME fault and it was repaired. And then - another 6 months later (just before Xmas), it goes AGAIN - no picture. They came today to repair it - and they couldn't. "It's probably the motherboard" they say.

I am done with SAMSUNG. If they think I spent £2000 on this TV and now expect me to just let it rest then they're mistaken.

[mralexwild]

Hi, even though TV is only 11 months old, John Lewis only offered me repair. On googling their repairer I was shocked to read appalling reviews, for instance someone had their TV collected by them and just thrown in the van to take away for repair !

I am going through Samsung and their approved repairer DBS York. I think I read someone on here has used them already and they sent a report back to Samsung saying it could not be repaired. 

I am hoping to receive a refund if it cannot be repaired, fingers crossed.

[mralexwild]

I cannot understand when customers are still contacting Samsung that they are wasting time booking in for repairs, knowing full well that the TVs are faulty

[ScolgaMVP]

We got the QN95A as a replacement. Granted, the specs suggest I've downgraded from an 8K to a 4K but we are 2 month in and very pleased with the alternative TV and its picture quality.

[unfolding_life]

What are you on about...QN65A doesn't even exist...maybe 85 or 95....

[ScolgaMVP]

The QN95A exists, im looking at it right now. If you need any further info about it anytime let me know.

[mralexwild]

UPDATE. Technician has received new screen and on their way to install it.

Has anyone else had their screen replaced with success and to satisfaction ?

Thanks.

[mralexwild]

Hi. What part did you have repaired please and is your samsung 8k tv still working ok ?

Thanks.

[LP25]

Update. Repairers advised immediately can’t be repaired without even seeing it. Due my replacement tv on Thursday. Not 8k but another 2021 model. Fingers crossed this one is as good as another Samsung we have.

[mralexwild]

Hi, John Lewis said they would repair it as you can only get refund from them within 30 days !

Went through Samsung and their approved repairer coming with a new screen.

Like you am still worried especially after paying out £1799.

Wish I had not purchased this tv, was a huge mistake, OLED much better quality then QLED anyway....

[Rob09mantis]

Had mine repaired around a month ago. It's been fine since, but of course it is still early.