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Original topic:

Audio dropouts from ALL input sources (UN60JS7000)

(Topic created on: 02-01-2020 05:20 PM)
IdahoDoug
Student
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TV

The sound on from my Samsung HDTV drops out every 10-15 minutes, only for an instant, then resumes until the next dropout. There are threads on similar topics, but they all seem to identify particular connected devices or cables. In my case:

 

1. It doesn't happen every time I watch TV. It might work fine for several days. But once it starts, the issue will recur the rest of the evening.

2. It happens when streaming from my Roku, but it also happened before I got the Roku.

3. It happens when watching something recorded from the DVR (Dish Hopper).

4. I happens while watching a Blu-Ray dvd.

5. It happens through my Vizio soundbar, which is connected via HDMI ARC, but it also happened with my previous audio system, a Bose connected via optical cable.

6. The TV is connected to the internet via direct ethernet cable.

7. I don't know if it happens while watching live TV because I never watch live TV. I don't play music through it.

8. It's not a new issue. The firmware is up to date

 

The only device that has been in constant use is the set, a Samsung 4K 60-inch (UN60JS7000).  I have an older Samsung (55-inch standard HD) in a different room and it doesn't have this issue, ever.

 

 

 

 

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ChrisM
Moderator
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Thanks, @IdahoDoug.

 

It does look at though there is a firmware update available for your TV to 1540.3. You can download this to a USB stick to upload to your TV using the 'Downloads and Manual' links here.

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ChrisM
Moderator
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Hi @IdahoDoug 

 

Could we take the current software version of your TV please? Go to Menu > Support > Contact Samsung.

 

Also, have you tried resetting the sound of the TV? Go to Menu > Sound > Reset Sound.

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IdahoDoug
Student
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TV

Thank you, ChrisM.

Current software version is T-HKMAKUC-1530.1

The Reset Sound function is grayed out and indicates "function not available" when clicked.

 

HDMI audio format is set to Bitstream

Audio format is set to PCM

Other settings are Clear Voice and an audio delay of 40

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Solution
ChrisM
Moderator
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TV

Thanks, @IdahoDoug.

 

It does look at though there is a firmware update available for your TV to 1540.3. You can download this to a USB stick to upload to your TV using the 'Downloads and Manual' links here.

View solution in context

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IdahoDoug
Student
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TV

Thank you. Updating firmware now. I wonder why the auto update function didn't take care of this....

 

I'll update this thread when I learn whether the problem has been resolved.

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LBooker25
First Poster
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Hey. Did the firmware update fix your problem?

 

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IdahoDoug
Student
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TV

Yes it did, thank you. I meant to confirm that earlier but got a little distracted by Mr. Covid.

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LBooker25
First Poster
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The firmware update did not solve the problem. Please help me out.

 

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