Apps were all working up-to a few days ago and still work on other tvs but on our Samsung tv loads the app ( Netflix Disney and itvx ) this is all done via our sky like the other tvs which still continue to work . Can get on but when you choose a programme you either from Disney -sorry some thing went wrong ,from Netflix’s -we re have trouble playing this title right now error message tvq-pb- 101-(5.6.1) . From ITV x just get a blank screen . I have contacted Netflix’s and say the issue is with the device . I have reset the hub , done a soft re boot and followed instructions on Samsung website . Tv is not even 3 years old . Any suggestions thank you
Thank you I have tried that still nothing
Yes connected to Internet strong signal , have checked software up to date and went into tv , apps then settings auto update on . Unable to connect by Ethernet as hub in another room . Still not working
@sharon 2 Do you have the latest firmware which can be checked on the Samsung support site , you have not named the model but it can be found via a search. https://www.samsung.com/uk/support/
Ideas include the following:
Unplugging from mains for up to 3 minutes, the Netflix error is listed as issue with Data and they suggest a Reboot. whilst you rebooted the Hub it is best to so via disconnecting from power for at least 30 seconds (if you used another method). A Factory reset can sometimes fix issues. Another possible solution is to change the DNS settings. Go to Network-Network Settings-DNS Settings. Change from Automatic to to 126.96.36.199 or 188.8.131.52. (Google servers) or 184.108.40.206 or 220.127.116.11 (Open DNS)
Some information here https://thevpn.guru/configure-samsung-smart-tv-dns/
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.0,Android 13 .