This is what I sent to both the "frame team" and the CEO link. Yeah, I'm wordy. But maybe someone can copy paste part of my message and save themselves a minute or two.....
I very recently purchased my second Samsung Frame TV. I was surprised that the options for matting one's pictures had been reduced from six to only two options. Just a few days ago I also realized that I could no longer "favorite" any of my pictures and that the folder was empty.
I've since contacted the Samsung "team" (which provided no relevant information other than to suggest that the problem was with the TV) and participated in several discussion groups regarding these problems. It seems a decision was made to reduce options for the personal art/photos, but leave those very options for only the subscription art. Had I known this would happen, or for that matter could legally happen I may not have purchased a second Frame TV.
I believe this to be a form of "bait and switch". If anything, I expected more options and enhancements on the personal art mode. I certainly did not expect that Samsung would actually remove options already present at the time of purchase?! What might be removed next? It seems that rather than enhance the subscription art options, those already existing for personal art are being removed. This decision is manipulative, deceptive, dishonest, and at the very least, disappointing.
I would like to know if these options will be returned, and if not, how Samsung plans to compensate for this loss.
Best Regards,"
