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wifi issues

(Topic created on: 28-12-2020 02:20 PM)
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popleyfella
Apprentice
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My Samsung s5e  keeps losing its WiFi signal all the time as does my Samsung a10 mobile please can u help 
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5 REPLIES 5
BaxteruK
Navigator
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Hi, can you confirm which router and ISP you use?
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popleyfella
Apprentice
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vodaphone
Niceonelads
Pioneer
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strange, i have a10 and it never loses signal unless the internet is being unreliable...
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popleyfella
Apprentice
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must be the router then
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Shazzkid
Troubleshooter
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With the S5e it is a known hardware issue, down to the location of the WiFi antenna. When holding the tablet with the camera on the top left, and your hand on the right side below the charging port. You can block the WiFi antenna enough to completely drop ur wifi. Often times it can just cut your signal strength down, but i and others have experienced completely loss of signal and a disconnection, until u move ur hand out of the way.
A "fix" for this is to either hold it somewhere else, or rotate the tablet so the camera is now on the bottom right instead, basically u don't want to block the WiFi antenna.

As for ur A10 i cant offer any advice unless the 2 are connected by a similar issues such as a poor router or weak signal.
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