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Original topic:

unable to load images into drawing apps

(Topic created on: 31/01/21 13:04)
BaronOfBeef
New Member
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Tablets
I have a tab S6 lite and I use mainly media bang but also ibis, and until the other day was able to load an image from my gallery to draw over/manipulate. Now when I select the option, it attempts to load my gallery but then crashes the app, every time.

Has anyone else experienced this or have any suggestions to fix?
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CarloL
Moderator
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Tablets

Hey @BaronOfBeef , are you experiencing issues with these two apps only? Let's clear the cache of the apps by going to: Settings > Apps > Media Band and Ibis apps > Storage > Clear cache. Next, make sure that these apps are up to date from: Google Play Store > 3 lines menu > My apps & games > Update all apps. Finally, make sure that the tablet is running on the latest software version: Settings > Software update > Download update manually. Finally, do a Soft Reset of the tablet by pressing and holding the Volume Down as well as the Power buttons for 10 seconds. If you continue experiencing issues, it would be best to get in touch with the app developers/support directly for further feedback. 

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