Tablet stopped recognizing s-pen

[husg]

I have been using my tabs6 for about 7 months already, no problem at all. Yesterday, I realized its pen support is gone. I haven't used the pen for 2-3 days. No physical damage happened to the tablet, it was standing on the table. Now, the tablet doesn't charge its original s-pen. The pen does not work on the screen without charging too. I tried tabs4 pen with it too, however, the tablet screen fails to recognize tabs4 pen too.

In sum, my screen does not recognize s-pen at all.

What kind of issue is this?

[TessM]

Hi @husg ,

Are you still having issues with the S Pen? Is the Tab software and apps up to date? Can you try resetting it:

Attach the S Pen to the S Pen’s charging groove. Then, open the Air action setting screen and tap 3 Dots for more options → Reset S Pen.

[husg]

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@TessM wrote:

Hi @husg ,

Are you still having issues with the S Pen? Is the Tab software and apps up to date? Can you try resetting it:

Attach the S Pen to the S Pen’s charging groove. Then, open the Air action setting screen and tap 3 Dots for more options → Reset S Pen.

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Hi @TessM,

Thank you for your prompt reply.

I still have the issue. My software is up to date. I even went to reset it to the factory settings, but the issue persists. I removed also protective case, tried many times to charge the pen, still the same. The pen won't connect, so even if I reset the pen it will not connect.

Galaxy Tab S4 pen should have worked with it without charging, and I used tabs4 pen with it occasionally, but now s4 pen won't work as well. So, just sent the device to the carrier where I bought it for repair or replacement. I hope they will be able to handle it somehow.

[Stringfelloe]

mine is the same