HI there I have got a new samsung galaxy tablet A 10.1 and I cannot get it to connect to the internet even though I put in the key code. It keeps on saying unauthorized error or something to that effect and the password it keeps on saying incorect even though its on my computer. I read there that you can connect it to wi fi without a sim card or sometimes without a password. I don't know I never had this much trouble with my phone being connected to the internet by wi fi I've opened it now and I cannot send it back.
Hi @Johnoctober31, can you try a soft reset and test again: Press and hold the Power and Volume Down buttons until the tablet restarts. Also, check that the tablet's software is up to date: Settings > Software update > Download updates manually.
Can you also try disconnecting the tablet from the Wi-Fi network, restart the router, and then connect again?