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Tablet A 10.1 and I cannot get it to connect to the internet

(Topic created on: 10-08-2020 06:33 AM)
1809 Views
Johnoctober31
First Poster

‎10-08-2020 06:33 AM - last edited ‎17-08-2020 03:27 PM by Moderator

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HI there I have got a new samsung galaxy tablet A 10.1 and I cannot get it to connect to the internet even though I put in the key code. It keeps on saying unauthorized error or something to that effect and the password it keeps on saying incorect even though its on my computer. I read there that you can connect it to wi fi without a sim card or sometimes without a password. I don't know I never had this much trouble with my phone being connected to the internet by wi fi I've opened it now and I cannot  send it back.

1 REPLY 1
SaudA
Troubleshooter

‎17-08-2020 02:45 PM

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Hi @Johnoctober31, can you try a soft reset and test again: Press and hold the Power and Volume Down buttons until the tablet restarts. Also, check that the tablet's software is up to date: Settings > Software update > Download updates manually.

 

Can you also try disconnecting the tablet from the Wi-Fi network, restart the router, and then connect again?