25-11-2023 11:34 AM
25-11-2023 12:39 PM
I am having the same issue. And it only works if I open settings, display then navigation bar to change a different one, then once closed, the home, recent apps, and back all go dead again
25-11-2023 07:43 PM
Yes having the same issue. Recent app button, home button and back button. The first time I noticed it was when I was in the "Media Output" screen. None of those buttons worked. Recent apps doesn't work from the Home Screen either.
25-11-2023 07:53 PM
After updating to the new UI 6 / Android 14 the Recent app button, home button and back button don't work at certain time. The first time I noticed it was when I was in the "Media Output" screen. None of those buttons worked. Recent apps doesn't work from the Home Screen either.
Huge pain! This really needs an update fast.
26-11-2023 07:32 AM
27-11-2023 08:20 PM
28-11-2023 11:18 AM
28-11-2023 12:03 PM
28-11-2023 12:33 PM
Hi guys,
If you're able to and haven't done so already, can you send error reports with log files on this via the Members app?
As soon as the issue occurs (within 15 minutes is best):
Samsung Members > Support > Send Feedback > Error Reports > [select error type] > choose frequency of issue, and write an accurate and good description (and attach any screenshots/pictures/videos showing the issue if you want/are able to) > tick ‘Send system log data’ > Send (the > icon on the top right).
(Or: Long-press the Samsung Members icon on the Apps screen, and select 'Error reports' from the dropdown menu, and follow the steps from there.)
That will send that report and log files for the Samsung developers to analyse.
28-11-2023 12:54 PM