29-09-2020 10:47 PM in
Help! Please!
My son has a Tab A 10.1" (2016) tablet. He is disabled, and relies on it for communication and education apps and it's gone wrong!
On startup, we can load an app (say, CBeebies Iplayer). Then, the app switches to a pop-up view, and then toggles between full screen, pop-up view and minimised. The home button, back button and apps button don't work. If I'm quick, I can close the window. Then, the homescreen disappears and a "no recently used apps" message appears, switching with a small window offering "settings" and "tiles".
I managed to achieve a factory reset. No difference.
I managed to start the tablet in safe mode. Still no difference.
I'd be very grateful for your wisdom - we really need the tablet for his learning and communication, and we are a bit lost without it!
Thank you in advance for any help you can offer.
29-09-2020 10:55 PM in