12-10-2023 07:52 PM
12-10-2023 08:10 PM
@Sawakaze: Please can you confirm the model number and current Android version of your tablet? These details can be found in Settings > About tablet. Also, is the issue persistent, or is it only occurring when you attempt to take a screenshot in a certain app?
In the meantime, please try restarting your tablet, as this will refresh the device and resolve any software issues that might be a contributing factor.
12-10-2023 08:14 PM
12-10-2023 08:18 PM
12-10-2023 08:22 PM
@Sawakaze: For visibility purposes, please continue to reply on this thread, so other moderators and Community members can get involved. Just to note, you have confirmed your serial number and Android version in your private message, rather than the model number. Please confirm the model number, as this will help in the troubleshooting process.
12-10-2023 08:25 PM
12-10-2023 08:27 PM