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Samsung Galaxy Tab A 10.1 - phantom key touches?

(Topic created on: 29-10-2018 11:58 AM)
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CFBH
First Poster
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I have an issue with a Samsung Galaxy Tab A 10.1.

 

When using Youtube Kids, the app acts as if the Back key has been pressed about every 3 seconds. A video will start to play when tapped, then minimise and pause after 3 seconds. Have tried re-logging in and reinstalling, but issue is still the same.

 

Most apps are unaffected including Youtube, but Youtube Kids as well as a couple of games and sometimes the keyboard are affeced by this.

 

Anyone else had this issue?

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2 REPLIES 2
ChrisM
SuperStar
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Hi @CFBH.

 

Is the software on your tablet up to date? Go to Apps > Settings > About device > Software update. Also, let's try a soft reset. This will end all processes and give the tablet a fresh start. To do this, press and hold the 'Power' and 'Volume Down' buttons until the tablet restarts.

 

Let us know how you get on.

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CFBH
First Poster
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Yes all software is up to date (Android 7.0)

I have done the soft reset before, and again just now but did not help - still have the glitch. 

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