Help fix book cover keyboard issues pls

[Rin0]

Help fix book cover keyboard issues pls

The keys: 4, 5, R, T, F, G, V, B on my book cover keyboard of my tab s7 doesnt type but if I use cmd + those keys it works (but it doesnt type the letter/number just a shortcut assigned to it) (meaning; its not broken)

how do I fix this ive been pressing every key combination and trying to find solutions on the internet but I cant find it

I tried restarting my tablet, I tried resetting my keyboard, heck I even tried smashing all key together it still won't work 

[johnz237]

Hi! Welcome to the samsung members community

Check Keyboard Settings: Go to Settings > General Management >

Physical Keyboard and ensure that the correct keyboard layout is selected. You might want to try switching between different layouts (e.g.

[Rin0]

Hello!

I cant seem to find any "keyboard layout" when I open Physical keyboard settings only these:

> Show on-screen keyboard

> Keyboard shortcuts 

>Change language shortcut 

> Customise keys

> Share keyboard 

Idk if this is relevant but I havent really tweaked with my keyboard settings it just randomly decided not to type those letters but it still works if I use cmd+ b and etc, it was typing fine before and its my first time having this issue with it 

[johnz237]

Check for Keyboard Firmware

Updates: Sometimes, the keyboard firmware might need an update. Go to Settings > Software Update and check for any available updates.

2. Re-pair the Keyboard: Disconnect and then reconnect the keyboard. Go to Settings > Connections > Bluetooth, find your keyboard, and select Forget. Then, re-pair the keyboard.

Reset Keyboard Settings: Go to Settings > General Management < Reset > Reset Keyboard Settings


Maybe try booting into safe mode to see if any apps are interfering
Hold the Power button, then press and hold Power Off until the Safe Mode prompt appears.
Tap Safe Mode to restart in Safe Mode and test the keyboard.

[Rin0]

> Tablet software is up to date,

> Keyboard isnt Bluetooth but the one where it connects directly to tablet through magnetic metal prongs (?) at the bottom side of the tablet, so I cant unpair it ...

> Tried resetting keyboard setting and even clearing cache but still wont work 😞

[johnz237]

Hm- it may be worth contacting customer support. Sadly.

[Rin0]

I see, huhuhu thank you for your help! Will do that 

[Vivian Lau]

This is a frustrating issue! A software conflict or a remapping problem might be at play. Did you check any accessibility settings or keyboard remapping apps you may have installed? If all else fails, factory resetting the phone might be the only option.

[one2manny]

Hey Rin0,

That's a strange issue with your specific keys. Just a thought, have you by any chance tried rooting your Tab S7 or flashing a custom ROM/OS on it at some point?
I ask because I've got a similar setup, a Galaxy Tab S7 Plus (SM-T970) with the official Book Cover Keyboard (EF-DT970), and my keyboard has a different but possibly related problem. It connects fine, the tablet sees it and even shows the "Keyboard Book Cover" name in settings, but not a single key or even the trackpad works. It just won't type anything.

In my case, I'm pretty sure it's because I tried to root the tablet a while back. I really regret trying to do that. I've actually confirmed it tripped Knox to 0x1 status using the "info Samsung by vndnguyen" app installed on the tablet. I don't even know why that Knox security setting exists in a way that causes this, because now the tablet doesn't get OTA updates. I have to manually flash updates using the Frija tool and Odin on Windows, but even then, that Knox setting or whatever it triggered won't go away, and the keyboard stays dead. Because of this, I also can't get full system updates properly on my tablet anymore.

So, if you've ever gone down the rooting or custom OS path, maybe that's a lead for your keyboard issue too. Good luck figuring it out!