Help fix book cover keyboard issues pls

[Rin0]

Help fix book cover keyboard issues pls

The keys: 4, 5, R, T, F, G, V, B on my book cover keyboard of my tab s7 doesnt type but if I use cmd + those keys it works (but it doesnt type the letter/number just a shortcut assigned to it) (meaning; its not broken)

how do I fix this ive been pressing every key combination and trying to find solutions on the internet but I cant find it

I tried restarting my tablet, I tried resetting my keyboard, heck I even tried smashing all key together it still won't work 

[johnz237]

Hi! Welcome to the samsung members community

Check Keyboard Settings: Go to Settings > General Management >

Physical Keyboard and ensure that the correct keyboard layout is selected. You might want to try switching between different layouts (e.g.

[Rin0]

Hello!

I cant seem to find any "keyboard layout" when I open Physical keyboard settings only these:

> Show on-screen keyboard

> Keyboard shortcuts 

>Change language shortcut 

> Customise keys

> Share keyboard 

Idk if this is relevant but I havent really tweaked with my keyboard settings it just randomly decided not to type those letters but it still works if I use cmd+ b and etc, it was typing fine before and its my first time having this issue with it 

[johnz237]

Check for Keyboard Firmware

Updates: Sometimes, the keyboard firmware might need an update. Go to Settings > Software Update and check for any available updates.

2. Re-pair the Keyboard: Disconnect and then reconnect the keyboard. Go to Settings > Connections > Bluetooth, find your keyboard, and select Forget. Then, re-pair the keyboard.

Reset Keyboard Settings: Go to Settings > General Management < Reset > Reset Keyboard Settings


Maybe try booting into safe mode to see if any apps are interfering
Hold the Power button, then press and hold Power Off until the Safe Mode prompt appears.
Tap Safe Mode to restart in Safe Mode and test the keyboard.

[Rin0]

> Tablet software is up to date,

> Keyboard isnt Bluetooth but the one where it connects directly to tablet through magnetic metal prongs (?) at the bottom side of the tablet, so I cant unpair it ...

> Tried resetting keyboard setting and even clearing cache but still wont work 😞

[johnz237]

Hm- it may be worth contacting customer support. Sadly.

[Rin0]

I see, huhuhu thank you for your help! Will do that 

[Vivian Lau]

This is a frustrating issue! A software conflict or a remapping problem might be at play. Did you check any accessibility settings or keyboard remapping apps you may have installed? If all else fails, factory resetting the phone might be the only option.