Can't make calls on a Tab A7Lite

[dustyoldfairgrounds]

I bought a Tab A7Lite to use as a phone/tablet as I had been doing with my excellent S6, only to discover that it can't be used as such.  It can only use a sim for mobile data and not calls.  There is a convoluted way to link it to a phone but this method doesn't work with the S6.  Anyone who buys a tablet with LTE would surely expect to be able to make calls with it so why is Samsung not stating very clearly that this isn't possible with this model.  I used to consider Samsung a user-friendly and reliable make.  I want to return this tablet to Samsung or replace it with something that works so how would I go about that?  

[johnz237]

Hi! Welcome to the Samsung Members community!

Contact Samsung directly for returns if you received it from them; otherwise, return it to the retailer. If you received it directly from Samsung, go to Orders > Returns.

I don't personally own the tablet and can't find a direct answer. I would suggest contacting Samsung Smart Tutor.

https://www.samsung.com/uk/support/remote-service/

[dustyoldfairgrounds]

Hi John,

Thanks for your reply.  I wish I had bought it directly but I can't really return it to the retailer as it's not actually 'faulty'.  Just a really odd design flaw.  I was hoping someone knew how to get around it or that Samsung had so many disappointed users that they'd instigated an upgrade policy for the model.

[johnz237]

Who did you get it from? Most retailers have an option for misrepresentation- if that's how you feel could argue

[dustyoldfairgrounds]

Just a sole trader ebay seller, I'm afraid!  I will ask them how they'd feel about that though.  Cheers.