11-10-2018 04:33 AM in
Hello. Just got a new ecobubble washer dryer and have tried to add the device to the smarthings app. However, it fails to complete giving an 'authentication error' each time I try. It gives no option to enter any authentication details prior to this.
Can anyone suggest any other things to try please?
12-10-2018 12:15 PM in
Here's a few basics to try from our SmartThings team:
• Clearing cache data for the app
• Reset router /appliance
• Logging out of the Samsung Account on the mobile device via App Manager
• Turn mobile OFF/ON
• Ensure mobile device/appliance is on the latest software/firmware
Let us know how you get on.
12-10-2018 03:21 PM in
17-10-2018 08:49 AM in
Hi @Quietone, I am glad you got it working, can you share the model number of your washer dryer please? You can find the model number on the inside of the door. This will help Samsung research your issue. It will begin WD****
Nearly all of Samsung washing machines are Ecobubble now
17-10-2018 12:03 PM in
17-10-2018 07:11 PM in
Thank you for the model number - Samsung will look into the connection issue you are having.
As for registering warranty, no it doesnt (although I think it should )
You need to go here: https://my-samsung.com/offers/fiveyearwarranty/
17-10-2018 07:14 PM in