SmartThings Energy: No data

[kb117]

Set up SmartThings Energy with Chameleon Technology successfully. Data for Electricity usage appeared ok after 24 hours, thought everything was working as it should. However, after 10 days it just stopped and now does not update at all. Hoping it was just a hiccup I've not tried changing anything but after 2 weeks still no joy. Any suggestions on how to move forward or who to contact?

#smartmeter #smartthingsenergy #chameleon

[Easty]

Mines never shown any data , waste of time .....

[kb117]

Fair comment, beginning to share that view. Problem is the number of different players involved in getting data from the smart meter itself to your device.

[Easty]

Doesn't read my gas meter either ?

[kb117]

Ditto. Was only getting Electricity data in the first place.

[GoanGeek]

Have a look at app permissions.
Could also have gone to sleep if you didn't open it for a while.

[kb117]

Thanks, I'll make sure permissions look correct.
Don't think it would have gone to sleep, as being something of a novelty it gets checked several times a day.

[Kens96]

This is exactly the same for me, it was working perfectly for a while then just stopped. I removed and setup again and after a few weeks same thing happened again. I don't plan to set it up a third time....

[kb117]

That's interesting, thanks for sharing your own experience. I'll give it one go at setting up again but won't be surprised if it stops once more. Disappointing as the concept is good, if only it worked...

[DannyT]

If you do still encounter issues then we have a team that is dedicated to helping out with this. Email them here: support@smartthings.co.uk