Bulb £1 offer. No update or ETA weeks after order

[seanbwfc87]

Hi. When will I receive my Samsung smart things redemption code. For my smart meters £1. I signed up with bulb and been a member for weeks now. And bill paid

Anyone else in same boat? Very frustrating

[AntS]

Hi @seanbwfc87 ,

Have you been in touch with the UK SmartThings support team about this one?

https://support.smartthings.com/hc/en-gb

COVID-19 has meant the live chat  is suspended, but their email is still open. 

[seanbwfc87]

Yes and not heard anything back. Very frustrating

[AntS]

@seanbwfc87 , Cheers. And understandable. I've sent my UK SmartThings colleagues an email about this one - and I'll let you know when they reply to me if there's anything we can do to get things moving for you from here. 👍

[seanbwfc87]

Thanks

[seanbwfc87]

They've now updated the link 🤔

https://join.bulb.co.uk/partner/smartthings

Any update plesse,?

[AntS]

No reply from them as of yet, seanbwfc87. 

[AndyRoo1710]

Having a similar problem here @AntS.

I've signed up to Bulb, paid my bill, and even received my promo code....
But it doesn't work! 

No answer from Live Chat (Useless heap of ***** that is!), phone lines directing me in circles and then to live chat, and no info on the website. 

Will try and contact the smartthings team, but really, how hard is it for a company worth over $250 billion to be able to offer some form of customer support?! Ludicrous! 

[STEPHIE-]

I got an email with the code approx 5 weeks after registration  the email is titled "[YOURNAME], your bulb offer is ready" and from this address <no-reply@m1.email.samsung.com> so if you add this email to your contacts it usually prevents it going to spam.  I'm not sure if it makes any difference but may also be help if you use the same email address to register accounts with samsung and bulb.  The helpdesk for samsung smartthings have been very helpful with code issues and similar queries but at the moment with covid virus they are on limited staff so its taking longer to respond to queries and being patient is just part of it and i know how frustrating it is but the community pages on smartthings and bulb are full of people who know how to help with some things. 

 

[Members_XhuOw4Z]

Hello,
Having same problem,signet to Bulb but not received any promo code.Try chat with Bulb support ,but thay send me to Samsung suport. After long chat and phone call still nothing