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Samsung has disabled my S23 Ultra

(Topic created on: 14-06-2023 06:46 AM)
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Legacy650
Student
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While at work, I went to pick up my phone and was greeted with the following message/screen:

353361372_6261742890583207_2644392314836326142_n.jpg

I cannot bypass this screen, and am only able to interact with the options shown. First off, I have had my device for a little over a month now and its been working great. My device was not stolen, as it has been on my person the entire day and I have emails from Samsung confirming that my trade-in was successful and the turn in credit has been applied to my order, so the reasons for disabling my device should not apply to me. I do not have a payment plan, I purchased the phone directly from Samsung online and paid the phone in full. I have contacted support multiple times but they are not able to tell me why this has happened, nor can see anything on their end that should trigger this from Samsung. They've informed me it will take 24-48 hours in order to unlock my phone, but now that 24 hours (30 hours as of this post) has elapsed, and phone is still locked, I'm getting fed up especially because I use my phone in order to conduct business at work. It infuriates me that even Samsung Support cannot remedy this for me after this is clearly a mistake on their end. Samsung, why has this happened? How can you assure me that this doesn't happen to me again in the future??

samsung order.png

 

 

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Legacy650
Student
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I appreciate your response. I see now though that I have mistakenly posted this to the EU community, and I am based in the US. I will make this same post for the US community. 

 

Thank you again for reaching out!

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5 REPLIES 5
Blessed4life
Black Belt 
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It seems they messed up, the only other option is to wait for the 48hrs to pass then take it further if necessary.
Hope everything works out.
Stanley447
Pioneer
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OMG 😲 That must be so annoying
BandOfBrothers
Samsung Members Star ★★
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If nothing Samsung say why the phone would be centrally locked is applicable then this has to be a system glitch.

The Team maybe able to help if you Mail them via Sam_UK

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Legacy650
Student
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I appreciate your response. I see now though that I have mistakenly posted this to the EU community, and I am based in the US. I will make this same post for the US community. 

 

Thank you again for reaching out!

BandOfBrothers
Samsung Members Star ★★
Options

No worries @Legacy650 

All the very best with this.

Still post on your own regions Samsung Community Forum as the Team there might be able to assist.  


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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