While at work, I went to pick up my phone and was greeted with the following message/screen:
I cannot bypass this screen, and am only able to interact with the options shown. First off, I have had my device for a little over a month now and its been working great. My device was not stolen, as it has been on my person the entire day and I have emails from Samsung confirming that my trade-in was successful and the turn in credit has been applied to my order, so the reasons for disabling my device should not apply to me. I do not have a payment plan, I purchased the phone directly from Samsung online and paid the phone in full. I have contacted support multiple times but they are not able to tell me why this has happened, nor can see anything on their end that should trigger this from Samsung. They've informed me it will take 24-48 hours in order to unlock my phone, but now that 24 hours (30 hours as of this post) has elapsed, and phone is still locked, I'm getting fed up especially because I use my phone in order to conduct business at work. It infuriates me that even Samsung Support cannot remedy this for me after this is clearly a mistake on their end. Samsung, why has this happened? How can you assure me that this doesn't happen to me again in the future??
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