Chat with Experts closed while waiting

[Jules4773]

Is anyone else finding that tgey are in the queue to chat and just as they get near to starting the chat that it gets closed by Samsung?

This has happened 3 times today!

I can only imagine how difficult their job is right now but this is very unprofessional and downright rude.

[BandOfBrothers]

Yes @Jules4773 unfortunately this has happened to me also recently.

Are we able to help from the forum here as fellow customers  ?

[Jules4773]

I'm not sure, other than to highlight the issue.
I'm still waiting for my order and wanted an update, but believe I'm one of a long list.

[BandOfBrothers]

Maybe ring the Samsung Online Shop Team or email them @Jules4773 for an update.

The Online Chat Team would also have to speak with the same Team to get an update.

> 03307267467

> support@samsunguk.zendesk.com 

[Jules4773]

Thank you, I have emailed already to that address. Will call the sales line. I've had my order delayed 3 times and not prepared for it to be delayed again, so will have to say if the don't dispatch that I will be contacting the card provider that I paid on to claim the payment back for me.

[BandOfBrothers]

The Team you speak to via the phone number and email would process the refund for you if that's the route you eventually decide to take.

Your bank / card issuer would normally only action a return of funds if the business failed to issue a refund @Jules4773 

[Obsydian]

Yes i find you never get into the queue, deleted or a disconnect when you finally do.