£100 Samsung voucher code not working with Employee Pricing Program or Trade-in

[MissColly07]

I preordered the Galaxy Z Flip 4 and part of the preorder promotion was that I would get a £100 voucher to use on samsung galaxy devices and accessories. I was also told via Samsung help chat that the voucher would be valid for 6 months. I've received it and the voucher is only valid for about 1 month.

I am trying to order the Galaxy Watch5 Pro through the Employee Pricing Samsung website which gives me 10% off, I also want to trade in an old smartwatch to get £100 off. After this, I add the £100 voucher code it says the code is invalid. Its a gift voucher not a promotional code so I really should be able to use it, I can't find any terms or conditions that says I cannot use it with other discounts. If I remove the Employee discount and the trade-in discount I am able to apply the voucher.

Samsung has not been very helpful as they say one thing and then apologise for their colleague giving incorrect information. Like the 6 month expiry vs the 1 month. One Samsung representative told me you can't use the voucher for new release devices, but another Employee said you can just without any other discounts. I don't think they have actual answers but are making them up as they go.

Anyone else trying to use their voucher code with other offers? And what was the expiry on your vouchers?

Thanks!

[joelthompsons]

I'm sorry to hear that you have been experiencing difficulties with using your voucher code for the Samsung Galaxy Watch5 Pro. It can be frustrating when you receive conflicting information from customer support representatives.

Regarding the expiry date of the voucher, it's always best to refer to the terms and conditions provided with the voucher or on the Samsung website where you obtained it. If the voucher states that it is valid for 6 months, then it should be honored for that duration. If you feel that you have been misled regarding the expiration date, you may want to contact Samsung customer service again and explain the situation.

Regarding using your voucher code with other discounts, it's possible that there are certain terms and conditions that prohibit stacking of discounts. You may want to check the terms and conditions of the promotion or voucher code to see if there are any restrictions on combining offers. Additionally, it's possible that the issue may be a technical glitch with the website, so contacting Samsung customer service might be helpful in resolving the issue.

Lastly, if you continue to experience difficulties with Samsung customer service, you may want to consider reaching out to their social media channels or submitting a complaint through their corporate website. This can often get the attention of higher-level support staff who may be able to offer more assistance.

[Lupale]

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@James2909 wrote:
The voucher is not valid on EPP

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The voucher is not valid on epp