Hi,
I had purchased a new device s24ultra in January and used the trade-in option but the new device had problem so I had to send it back.
Long story short I have talked more than 10 times with samsung and almost 6 times with foxway as they kept sending me invoice and saying I didn't pay the money or sent the old device when the whole duration I was waiting to get my new device back.
Now today is the last day for the invoice and someone from foxway had contacted me last week that they will restart the process but invoice is still active. I also got threatened that an external debt company will start coming after me.
Do I need to worry or should ignore it and only send the old device back (I got new device last week after months of waiting) when they restart the process?
