Guys, is this real? You programmers are so bad, so you need to have separate accounts for shop, forum, and devices? Are you really aware that outside is almost 2022? MS, Google, Xiaomi - all has single account. This is very good that Xiaomi moved you on the market. Cause you don't care about customers at all.
We have a specific departments to deal with specific queries, as this allows the load to be spread out, rather than stuck in a single queue. Say you wanted help with a business query, but you had to get in touch with one department that dealt with everything. It would take a lot longer than if it as dealt by a dedicated department. So, no, we'll have to disagree with you there. The reason we have different platforms and departments is because we care about our customers and we try to make things accessible.
And as always, if you do require assistance with anything, we're always happy to help.