24-05-2025 08:25 AM
I got the message to update my galaxy s23 ultra to the new UI one 7 (if thats what its called). I downloaded it and the phone doesnt work anymore. It just says system UI has crashed and I then can choose a number of things in this special mode where the text is red, green and yellow, like reset to factory settings (and more choices). I have done them all, but the phone still wont start. A couple of times I got to start again and choose language and connect to internet and those steps, but then it crashes again before I get to the end of that.
I have done ALL the steps in the recovery mode (maybe its called something else), but nothing helps. I do not have money to pay for tech help which I assume Samsung would cover in this case, but I do not know how to prove that the upgrade chrashed my phone.
24-05-2025 05:16 PM
26-05-2025 01:57 PM
26-05-2025 02:00 PM - last edited 26-05-2025 02:01 PM
27-05-2025 10:38 AM
27-05-2025 11:16 AM - last edited 27-05-2025 11:25 AM