20-01-2024 04:02 PM
Hello Samsung community, can anyone help me I just bought this monitor for my PS5 , and only showing me 60 Hz and 100hz. My monitor has 165 Hz.
I have read it that I needed new firmware for my gaming monitor,I have tried to install new firmware but , my monitor doesn't recognize or is must be bin file or zip file.
Can anyone help me please.
20-01-2024 07:13 PM
20-01-2024 07:42 PM - last edited 20-01-2024 07:43 PM
Where can i do that ?which options are for that ? On my monitor doesn't exist game mode.
20-01-2024 07:44 PM
thars my resolution at moment.
22-01-2024 11:36 AM
Hi ImZero1!
We will take a closer look at this, we will get back to you as soon as we have any further information.
We wish you a continued pleasant day!
/Madeleine
22-01-2024 08:49 PM
23-01-2024 02:17 PM
Hi ImZero1!
We will take a closer look at what the latest Fw for the specified model is, as soon as we have all the further information we will get back to you.
Wishing you a continued pleasant day!
/Madeleine
24-01-2024 02:00 PM
Hi ImZero1!
Below you will find the latest FW available for the specified model.
You can try installing it to see if it could make a difference.
Wishing you a continued great day!
/Madeleine
25-01-2024 12:15 AM
Hi Madeleine, I have downloaded the file on my USB Stick but nothing happens, it's still showing me this picture.
26-01-2024 06:45 AM
Hi ImZero1!
We then recommend that you contact our support so that they can help you further.
SE: https://www.samsung.com/se/support/contact/
NO: https://www.samsung.com/no/support/contact/
DK: https://www.samsung.com/dk/support/contact/
FI: https://www.samsung.com/fi/support/contact/
Wishing you a continued great day!
/Madeleine