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Samsung Customer Support

(Topic created on: 28-12-2023 10:52 PM)
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cbonomo
Student

‎28-12-2023 10:52 PM

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I cannot begin to describe how horrible Samsung customer support is.  I will never buy another one of their appliances.  I have a three year old air dresser that that recently died.  The heating element needs to be replaced and the part has been backordered for 6 weeks.  There is no way to get support or escalate the issue.

3 REPLIES 3
BandOfBrothers
Samsung Members Star ★★

‎29-12-2023 05:42 AM

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Sorry to hear of the inconvenience your experiencing due to the delay of a part for your Samsung device. 

I can only but suggest to periodically check in with Samsung about the repair status of your item.

I assume they have the item in their possession. 

I wish you all the best with this @cbonomo 🤞


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

AntS
Moderator
Moderator

‎02-01-2024 01:02 PM

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Hi @cbonomo , I echo BandOfBrothers' sentiments. Which country are you based in? If you're based in the UK or Ireland the team here can have a look into this for you.


Click here to see 'How to set up Emergency SOS on your Galaxy Smartphone'
cbonomo
Student

‎05-01-2024 05:03 AM

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In response to AntS

I am in the US.  

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