Frustrating delivery company Bring

[joerlund]

Bring came by with a delivery of a new 65" Tv. 

shamelessly.
And this is not the first time I have experienced this treatment.

Is there no longer respect around handling customer products? Where does Samsung stand in this situation, and how can they even cooperate with such poor quality, after all, it is their company name that is at stake.
Do they make any demands on their subcontractors at all.

I am speechless and disappointed.

Denied reception.

[Emmi S]

Hi @joerlund 

Sorry to see this, our products should of course be delivered whole. Occasionally there can be issues, as in your case and we will investigate further what have happened. Please contact our customer support and we will help you further with your product and order:

SE: https://www.samsung.com/se/support/

FI: https://www.samsung.com/fi/support/

DK: https://www.samsung.com/dk/support/

NO: https://www.samsung.com/no/support/

[joerlund]

Hi Emmi.

Thanks for your quick respond.

The same fast support would generally be desirable from other departments at Samsung.

Occasionally is perhaps a big word to use in this context, because now this is the third time I experience your products are not handled in a dignified way. Which meant in the first case I was without TV for 4 months.

Yesterday I wrote directly to the CEO and explained the matter, also to inform you as a company, with such a popular brand, that you do not benefit from your products being mistreated on the way to the customers.

A task that requires a lot of attention and must be corrected.

I also hope that the fact that you can write directly to the CEO is NOT a stunt from your side, and that I will receive a call within 2 working days, so that we can agree on a quick and constructive solution for the delivery of a new TV.

Best Regards

Lasse Jørgensen

[joerlund]

[Emmi S]

Hi again @joerlund 

The CEO mail does indeed get sent to the CEO, but as she is not able tp respond to every e-mail personally, they do get forwarded to departments that has  the ability to help the best with the specific inquiry, and look further into the case and shipping companies.

I have checked with my support colleagues regarding your case and it seems like your TV has been sent with two different companies, Bring and E-Service, and my colleagues are working on finding a solution for you as I write this, and are working on sorting this out.

[joerlund]

Dear Emmi.

You do not need to pursue the cases as both are closed now.
I wrote to the CEO only to state the quality of their subcontractors who handle the shipping of Samsung's products.