Tab S9 Keyboard Cover promotion not received

[Kellanved1]

Hi,

I received my new Galaxy Tab s9 5G about two weeks ago. There was promotion about free Keyboard Cover when I ordered the tablet. So I followed the instructions in order to get the Keyboard Cover and registered my tabled via Samsung rewards app. After that I got email saying that it would take max. 72 hours to confirm my registration. However I haven't got any confirmation email since then, and now it's been 2 weeks since I did the registration.

I made support ticket to the company doing the delivery but they didn't answer. I also emailed Samsung support; they said they would contact the company but no answer since then. Anyone here actually got their free cover and how long did it take? What should I do next?

[Kellanved1]

Hi,

I received my new Galaxy Tab s9 5G about two weeks ago. There was promotion about free Keyboard Cover when I ordered the tablet. So I followed the instructions in order to get the Keyboard Cover and registered my tabled via Samsung rewards app. After that I got email saying that it would take max. 72 hours to confirm my registration. However I haven't got any confirmation email since then, and now it's been 2 weeks since I did the registration.

I made support ticket to the company doing the delivery but they didn't answer. I also emailed Samsung support; they said they would contact the company but no answer since then. Anyone here actually got their free cover and how long did it take? What should I do next?

[Nagarebozhi]

Hello,

I haven't ordered myself but I would recommend you to contact Samsung support again to see what happens in your case.

[Emmi S]

Hello @Kellanved1 

Sounds like you have done the process right, could you please send me a PM with your name and email address and I will check with our supplier, if everything looks okey?

Also check your spam filter, sometimes their emails gets stuck there 😊

[Kellanved1]

Hi,

sent you a pm.

[Lillami]

Hello, I have also tried to get my Keyboard Slim Cover since the day I bought my new Galaxy Tab s9. But no respons...

[Emmi S]

Hi @Lillami 

Have you registered yourself for the keyboard cover? I would suggest you to contact our supplier Aditro Logistics here if you are located in Sweden: https://www.aditrologistics.com/kontakta-oss

[Lillami]

Yes, I have tried, but get the answer that the campaign is closed. Although it says on your website it is open until October 31.

[Emmi S]

Hmm if its still open that sounds odd. Can you please add the exact link here to the campaign? When did you buy your product and where? 😊

If you mean this one, its a new campaign: https://www.samsung.com/se/tablets/galaxy-tab-s9/buy/

Your Galaxy Tab S9/S9+/S9 Ultra need to be bought during 23-31 October 2023 through samsung.com and the keyboard cover is added automatically to your order. 

[Lillami]



Nu är det jubileumsdagar på Samsung! Därför ingår ett utvalt Keyboard Slim Cover till ett värde av 1 799-2 599 kr vid köp av en valfri tablet från Galaxy Tab S9-serien. Endast under Samsung Week.

*Erbjudandet gäller mellan 23.10.2023 – 31.10.2023 på samsung.com/se. Tilläggsprodukten läggs till automatiskt i kassan. Kan ej kombineras med andra erbjudanden.

[Emmi S]

Thanks @Lillami - if you buy Tab S9/S9+/S9 Ultra between 23-31 October 2023 on samsung.com, your keyboard cover is automatically added to your order 👍