23-08-2023 04:14 PM in
I received my new Galaxy Tab s9 5G about two weeks ago. There was promotion about free Keyboard Cover when I ordered the tablet. So I followed the instructions in order to get the Keyboard Cover and registered my tabled via Samsung rewards app. After that I got email saying that it would take max. 72 hours to confirm my registration. However I haven't got any confirmation email since then, and now it's been 2 weeks since I did the registration.
I made support ticket to the company doing the delivery but they didn't answer. I also emailed Samsung support; they said they would contact the company but no answer since then. Anyone here actually got their free cover and how long did it take? What should I do next?
24-08-2023 12:00 PM in
Sounds like you have done the process right, could you please send me a PM with your name and email address and I will check with our supplier, if everything looks okey?
Also check your spam filter, sometimes their emails gets stuck there 😊
25-10-2023 04:10 PM in
25-10-2023 04:17 PM - last edited 25-10-2023 04:29 PM
Hmm if its still open that sounds odd. Can you please add the exact link here to the campaign? When did you buy your product and where? 😊
If you mean this one, its a new campaign: https://www.samsung.com/se/tablets/galaxy-tab-s9/buy/
Your Galaxy Tab S9/S9+/S9 Ultra need to be bought during 23-31 October 2023 through samsung.com and the keyboard cover is added automatically to your order.
25-10-2023 04:27 PM in